Privacy Policy

1. Introduction

MyPropOps ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and services.

By accessing or using MyPropOps, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the application.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Organization and property information
• Tenant and lease information you enter into the system
• Documents you upload to the document vault
• Inspection reports and maintenance records
• Communications with our support team
• Payment and billing information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send notifications about inspections, deadlines, and maintenance
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Role-based access controls
• Secure cloud infrastructure with SOC 2 compliance

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our platform
• Professional advisors (lawyers, accountants) as needed
• Law enforcement when required by law
• Other parties with your explicit consent

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@mypropops.com.